Refund & Cancellation
Last updated: January 2026
As a standard customer-first policy, we provide detailed parameters on subscription upgrades, trials, cancellations, and refunds below.
1. Cancellation Policy
Users can cancel their active subscription plans at any time. Once cancelled:
- You will continue to have full access to premium analytics, FII/DII flow dashboards, and trading capital accounts until the end of the current billing cycle.
- Your subscription will not renew automatically at the end of the cycle.
- No cancellation fees will ever be charged.
2. Trial Period & Onboarding
To help users experience the premium features risk-free, we offer a **7-Day Free Trial** on registration. Users can check performance and run simulations during this trial period. Payment credentials are only verified to check identity.
3. Refund Policy (Digital Goods)
Due to the digital nature of simulated trading capital accounts, live NSE signal streaming, and real-time FII flow data:
- Upgrades are generally non-refundable once the plan is active and simulated capital is provisioned.
- Exceptions are made in cases of **duplicate transaction deductions** or **server activation failures**.
- If you are charged twice for the same plan, please email us with the receipt at support@arthlytic.com.
4. Refund Processing Timeline
For approved refund requests (e.g. duplicate payments):
- Refunds are initiated back to the original payment source (UPI, Credit Card, or Bank account).
- The amount is processed and credited to your account within **5 to 7 working days** as per standard banking partner guidelines.
5. Contact Support for Settlements
For any disputes, payment failures, or verification issues:
📩 Email support: **support@arthlytic.com**
💬 We resolve billing concerns within 24 hours.