Refund & Cancellation
Last updated: January 2026
As a standard customer-first policy, we provide detailed parameters on subscription upgrades, trials, cancellations, and refunds below.
1. Cancellation Policy
Users can cancel their active subscription plans at any time. Once cancelled:
- You will continue to have full access to premium analytics, FII/DII flow dashboards, and trading capital accounts until the end of the current billing cycle.
- Your subscription will not renew automatically at the end of the cycle.
- No cancellation fees will ever be charged.
2. Refund Policy (Digital Goods)
Due to the digital nature of simulated trading capital accounts, live NSE signal streaming, and real-time FII flow data:
- Upgrades are generally non-refundable once the plan is active and simulated capital is provisioned.
- Exceptions are made in cases of **duplicate transaction deductions** or **server activation failures**.
- If you are charged twice for the same plan, please email us with the receipt at support@arthlytic.com.
3. Refund Processing Timeline
For approved refund requests (e.g. duplicate payments):
- Refunds are initiated back to the original payment source (UPI, Credit Card, or Bank account).
- The amount is processed and credited to your account within **5 to 7 working days** as per standard banking partner guidelines.
4. Contact Support for Settlements
For any disputes, payment failures, or verification issues:
📩 Email support: **support@arthlytic.com**
💬 We resolve billing concerns within 24 hours.